Airport Ramp Services with IGOM

The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling
services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an
introduction to ramp services as well as the ground handling standards and safety requirements you need to
know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a
solid foundation for further professional development in the field of ground operations.

Upon completion of this course you will be able to:
Define the ground operations working environment
Know standard ramp operations terminology
Describe the departments of an airport and how
they work together
Discuss basic safety and security for efficient
Identify procedures for key aircraft ground servicing
Use the ATA Airport Handling Manual and IATA
Ground Operations Manual standards

Target audience
▪ Anyone interested in pursuing a career with an
airline or ground service provider
▪ Recently recruited airline, airport and ground
handling staff
Recommended level
▪ Entry-level
There are no prerequisites for this course.

Key topics
▪ Introduction to the airside environment and
airport ramp services
▪ Aircraft characteristics and turnaround plan
▪ Cleaning, catering and other services
▪ Ground service equipment
▪ Standard operating procedures
▪ Airside safety
▪ Ramp security awareness
▪ Future developments in the sector of ramp

This course covers the many aspects of below the
wing operations for which IATA has developed
recommended industry standards and procedures,
as detailed in the IATA Ground Operations Manual
(IGOM). Therefore, the IGOM has been included in
the study kit as it is an indispensable field
publication that you will refer to throughout this
course and in your day-to-day duties.
The price of the study kit includes:
▪ The Airport Ramp Services course textbook
▪ The latest IATA Ground Operations Manual
(IGOM). Please check the system requirements
and technical specifications for the IGOM. The
IGOM represents a value of $141 included in
the price of this course!

Certificate awarded
Upon successful completion of the exam, you will be
awarded an IATA Certificate available for you to
print for your records and certificate of completion from westminster college.

Table of contents
Introduction to airport ramp services
▪ The world of airport ramp services
▪ Understanding the context
▪ The airline industry today
How an airport works
▪ Introduction to airport
▪ Airport personnel
▪ Processing passenger and baggage
▪ Freight
Aircraft ground handling
▪ About the aircraft
▪ Aircraft turnaround plan
▪ Ground service equipment
▪ Aircraft turnaround process
Aircraft loading and unloading
▪ Principles of weight and balance
▪ Load planning
▪ Loading and unloading
▪ Narrow body aircraft
Wide-bodied, containerized aircraft and dangerous
▪ Loading wide-bodies aircraft
▪ Handling dangerous goods
▪ Catering services
▪ Procedures for delivery
▪ De-catering and catering aircraft
Other ground handling services
▪ Types of aircraft cleaning
▪ Cabin cleaning
▪ Potable water servicing
▪ Lavatory servicing
▪ Exterior cleaning of aircraft
▪ De-icing
Airside safety
▪ Safety airside
▪ Your safety
▪ Safety precautions
▪ Emergency situations
▪ Aircraft damage reporting
▪ Airport security
▪ Security procedures
Future in the industry
▪ Air ramp services: future trends
▪ Your future: landing a job in aviation

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